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Review: Do Not Do This Dunkin' Donuts

America runs on Dunkin' — isn't that what the sign says?

 

I decided to take my family on a little getaway to Universal Studios over the weekend to celebrate my wife's birthday. My wife and child are OK with pounding down a couple donuts and an energy drink or two, so we went to Dunkin' Donuts. I really didn't want the whole sugar rush thing that early in the morning, so I figured I would get a healthy sandwich and a good cup of coffee, and Orlando would just be a bite and a gulp around the corner.

I've only had a few minor problems with Dunkin' Donuts over the past few years. Upon occasion you get a stale donut, or once in a while they short-cup you on the coffee, but overall they have been very good to me over the years.

I guess the Dunkin' Donuts at 808 E. Bloomingdale Ave., Brandon, decided it was time for my good run to end, and they did everything but pounce on me. 

It started with me almost getting into a head-on collision with a car that was going the wrong way out of the entrance onto Bloomingdale Ave. That is certainly not the restaurant's fault, but I think the parking lot could be laid out better. 

I'll post a photo and you be the judge. The photo is taken from the turning lane from eastbound Bloomingdale into the entrance to the parking lot. The lane to enter turns into the lot right near the exit lane from the drive-thru (behind the big tree on the left). There are "Do Not Enter" signs posted for cars exiting the lot into the one way entrance. Unfortunately, not everyone will obey the sign. I think it's a fairly dangerous way to run traffic at a restaurant, especially in the dim light of dawn at a 24-hour place.

As we head to the drive-thru, and all seemed well in the world — the cars are quick ordering and the line is buzzing right along until it gets to me. I'm trying to order and I can hardly hear the person calling back my order to me. I have the radio off and the fan is off on my air conditioner, so I know it's not my fault.

Finally the worker yells into the microphone and repeats my order back to me, and it's wrong. I pull out of the drive-thru and go inside to get my order right. I'm not angry, but I don't need to discover any mistakes a mile or two down the road.

I enter and order a half dozen donuts, a flatbread sandwich with egg white and turkey sausage and a big and toasty sandwich. I ordered an iced coffee and a coffee coolatta for a comparison test. It all came out quickly, and the store actually reminded me of the old cartoons where they show the crazy factory with the bizarre music in the background and everything running smoothly as the workers zipped in and out of each other's way as they took care of many customers all at once — points for the well-oiled machine working.

I left the store with hopes of enjoying my meal on the road. My wife was driving because I think it's a law that you can eat donuts while driving. I, however, was trying to handle a sandwich that seemed pretty awesome at first, at least until I found the piece of burnt bacon hiding between the Texas toast pieces. Some people love bacon that way, but not me — ruined the sandwich. Then the crust on the back side of the sandwich was grill-burnt. 

Next, I tried the flatbread sandwich and found the bread cold and the turkey sausage almost fluid. It had a texture that made the meat seem undercooked even though it was warm to the touch. That sandwich is on the side of the road for the occasional feral cat's breakfast — don't worry, I threw it far enough so as not to endanger an animal.

The iced coolatta was very good, but the iced coffee left something to be desired and tasted like it was half tea. I went to a 7-Eleven on State Road 60 and got myself an iced coffee that actually tasted like coffee.

My wife and daughter said their donuts were good but then went into a taste comparison with the old donut shop that recently closed down that used a "hot" sign when their donuts were fresh off the line. Neither one used the term "fresh" when they spoke about their Dunkin' Donuts.

I'm giving these guys two stars and will travel the extra mile or two down the road to a different Dunkin' Donuts before I eat there again.

1 Star — Wouldn't go back on a bet

2 Star — Would have to go back, but only on a bet

3 Star — If I was in the neighborhood and hungry

4 Star — Would go out of my way even if I wasn't hungry

5 Star — Would make reservations and wait in a line 

Related Topics: Dunkin' Donuts
Have you been to this Dunkin' Donuts before? Tell us in the comments.

Erin

9:58 pm on Friday, August 19, 2011

Did you call the manager about this? You should have at least given them a chance to make it up to you considering that this is a locally own store with local employees. This could affect their business in a bad way, do you realize what that could do? Times are tough and most people can't even afford a cup of coffee and you're complaining about this? I wish my biggest problem was burnt bacon.

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Eddie

10:08 am on Saturday, August 20, 2011

"Most people can't even afford a cup of coffee" ????? What are you talking about, Erin?

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Jodie

10:58 am on Saturday, August 20, 2011

My husband and I took our grandsons to the D & D in Seffner for breakfast this morning. As we were driving out a woman in the parking lot come from behind us and cut us off to get a parking spot she thought we were going to take. Not the restaurants fault, just bab drivers. As for the food my sandwich was cold.I did not complain I just ate it. I asked for a refill on tea (sorry I did not know they did not give refills) and the girls were very rude about it. I chose not to pay another dollar and for the rest of our visit they made nasty comments and laughed about it. Would I go back, NEVER would I go back in the morning with that staff. The night staff is awesome and go out of their way to please you.

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Erin

2:53 pm on Sunday, August 21, 2011

Eddie,
You apparently missed the entire point of the post. This is a locally owned Duncan Donuts. The owner could be your neighbor. This author is saying don't even give this place a chance. In case you haven't been following the news, our economy is pretty bad right now.

Instead of taking his complaints up to the manager, he is going to encourage people not to support a local business. That's great, let's promote another empty building and let's promote someone losing their lively hood over ONE bad experience.

If he didn't like it, fine - that's his right but be fair and encourage people to voice their own experiences. Jodie did a great job at writing a review above.

Sorry, Eddie, if my post offended you but I'm tired of seeing people jobless and businesses going away. I'm tired of people who have money to spend complaining about petty things when people, in our area, have to worry about feeding their children.

This author needs to stop telling people not to support a local business and take a dozen donuts to the homeless or a shelter instead.

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